Privacy Policy

1. Introduction

At Dorraiz Insurance we are committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard your information when you use our services or visit our website.

2. Types of Personal Information Collected

We collect the following types of personal information:

• Personal identification: Full name, date of birth, SSN
• Contact: Mailing address, email, phone numbers
• Demographics: Age, gender, marital status, dependents
• Financial: Income, employment details, credit history (if applicable)
• Health: Medical history, pre-existing conditions (for health insurance)
• Browser data: IP address, pages visited, time spent
• Location data: Geographic location to determine plan eligibility
• Communication logs: Calls, texts, emails
• Preferences: Communication preferences, coverage interests

3. How We Use Your Information

We use your personal information to:

• Provide accurate insurance quotes
• Process policy applications and manage coverage
• Communicate about policies, renewals, and changes
• Offer customer service and technical support
• Meet legal and regulatory obligations
• Improve our services and develop new products
• Conduct market analysis and research
• Prevent fraud and ensure security
• Personalize your website experience
• Send marketing communications (with consent)

4. Information Sharing Practices

We may share your personal information under these circumstances:

• With insurers to obtain quotes and issue policies
• With service providers (payment processing, IT)
• With regulators when required by law
• With legal and accounting professionals
• In a business transfer or sale
• To protect legal rights
• With your explicit consent

5. SMS Terms & Conditions

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

• 1. SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
• 2. Types of SMS Communications: If you have consented to receive text messages from Dorraiz Insurance, you may receive messages related to the following: Customer care, Account Notifications, Fraud alerts. Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Dorraiz Insurance at any time."
• 3. Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments.
• 4. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
• 5. Opt-In Method: You may opt in to receive SMS messages from Dorraiz Insurance in the following ways: By submitting an online form.
• 6. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
• 7. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.dorraizinsurance.com/contact. Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
• 8. Standard Messaging Disclosures: Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages. Message frequency may vary.

6. Data Security

We use technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access the personal information we hold
• Request corrections to inaccurate data
• Request deletion (subject to legal obligations)
• Opt-out of marketing communications
• Request a copy of this privacy policy

8. Contact Information

If you have questions about this Privacy Policy:

• Email: dorraizinsurance@gmail.com
• Phone: (956) 302-1451 / (407) 785-9073
• Agent: Daniel Orraiz, Licensed in 20+ States